All goods can be returned to us for a full refund on the cost of goods or exchange within 21 days from the date of despatch providing they are unopened and unused, but we cannot accept returns of opened fragrances unless faulty upon receipt.

Please note that we do not provide a free returns service. We have considered offering a free returns service, although in our opinion there is no such thing as free postage - companies who give free postage simply include the costs in their original selling prices, whereas we prefer to be more open and charge you less for the goods, but kindly ask that you pay only to return goods you need to return, unless of course they are faulty or sent in error. Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. Celebrity Fragrances can’t be held responsible for lost parcels.

In the unlikely event that there is a problem with your order please don't hesitate to contact us at sales@celebrityfragrances.co.uk and we will do everything we can to resolve any issues you may have. We don't expect you to pay to return faulty goods, or goods sent to you in error and we will therefore refund your cost of posting an item back to us once its fault has been established.

 

We will process your return as soon as possible, although we kindly ask you to leave anything up to 14 days for processing. Unfortunately we can't refund initial postage and packing charges as these are costs which have already been incurred in sending your goods to you irrespective of whether they are returned to us.